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Types of marketing research



* test marketing - a small-scale product launch used to determine the likely acceptance of the product when it is introduced into a wider market


 


* concept testing - to test the acceptance of a concept by target consumers


 


* mystery shopping - An employee or representative of the market research firm anonymously contacts a salesperson and indicates he or she is shopping for a product. The shopper then records the entire experience. This method is often used for quality control or for researching competitors' products.


 


* store audit - to measure the sales of a product or product line at a statistically selected store sample in order to determine market share, or to determine whether a retail store provides adequate service


 


* demand estimation - to determine the approximate level of demand for the product


 


* Commercial eye tracking research - examine advertisements, package designs, websites, etc by analyzing visual behavior of the consumer


 


* sales forecasting - to determine the expected level of sales given the level of demand. With respect to other factors like Advertising expenditure, sales promotion etc.


 


* customer satisfaction studies - exit interviews or surveys that determine a customer's level of satisfaction with the quality of the transaction


 


* distribution channel audits - to assess distributors’ and retailers’ attitudes toward a product, brand, or company


 


* price elasticity testing - to determine how sensitive customers are to price changes


 


* segmentation research - to determine the demographic, psychographic, and behavioural characteristics of potential buyers


 


* consumer decision process research - to determine what motivates people to buy and what decision-making process they use


 


* positioning research - how does the target market see the brand relative to competitors? - what does the brand stand for?


 


* brand name testing - what do consumers feel about the names of the products?


* brand equity research - how favorably do consumers view the brand?


 


* advertising and promotion research - how effective are ads - do potential customers recall the ad, understand the message, and does the ad influence consumer purchasing behaviour?


* Internet Strategic Intelligence - searching for customer opinions in the internet: chats, forums, web pages, blogs... where people express freely about their experiences with products, becoming strong "opinion formers"


All of these forms of marketing research can be classified as either problem-identification research or as problem-solving research.

A company collects primary research by gathering original data. Secondary research is conducted on data published previously and usually by someone else. Secondary research costs far less than primary research, but seldom comes in a form that exactly meets the needs of the researcher.


 


A similar distinction exists between exploratory research and conclusive research. Exploratory research provides insights into and comprehension of an issue or situation. It should draw definitive conclusions only with extreme caution. Conclusive research draws conclusions: the results of the study can be generalized to the whole population.


Exploratory research is conducted to explore a problem to get some basic idea about the solution at the preliminary stages of research.


 


It may serve as the input to conclusive research. Exploratory research information is collected by focus group interviews, reviewing literature or books, discussing with experts, etc. This is unstructured and qualitative in nature. If a secondary source of data is unable to serve the purpose, a convenience sample of small size can be collected. Conclusive research is conducted to draw some conclusion about the problem. It is primary, structured and quantitative research, and the output of this research is the input to Management information systems (MIS).

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