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ISO 9000 | ||
ISO 9000 is a family of ISO (the International Organization for Standardization) standards for quality management systems. ISO 9000 was developed from the British Standards Institution's BS 5750. The ISO 9000 standards are maintained by ISO and administered by accreditation and certification bodies. Although the standards originated in manufacturing, they are now employed across a wide range of other types of organizations. In fact, according to ISO in 2004, "service sectors now account by far for the highest number of ISO 9001:2000 certificates - about 31% of the total" - source: the ISO Survey 2004 ISO 9000 is quite similar to ISO 14000. Both pertain to how a product is produced, rather than how it is designed. For example, ISO 216 refers to sizes of paper. These sizes are very clearly laid out, and shall not deviate while ISO 9000 and ISO 14000 are more general, referring to a process, rather than any single product. ISO 9000 is more in reference to making sure the product -- any product -- has been produced in the most efficient and effective manner possible. ISO 9000 quality system does not attest the compliance of the produced products with a code or a standard. ISO 9000 does not guarantee the quality of end products and services; rather, it certifies that consistent business processes are being applied. ISO 14000 exists to ensure the product ( any product ) has the lowest possible environmental impacts. ContentsLike all properly-written Standards (see BS 0:2005 A standard for standards.), ISO 9000 seeks to set criteria which achieve a goal and is not prescriptive as to methods. The requirements come in Sections 4 to 8. * Section 4 is entitled General Requirements * Section 5 is entitled Management Responsibility * Section 6 is entitled Resource Management * Section 7 is entitled Product Realisation * Section 8 is entitled Measurement, analysis and improvement In each of these areas, ISO 9001:2000 seeks to set out key requirements, which if met will ensure consistency. In the standard, there are 6 documents that ISO specifies: * Control of Documents * Control of Records * Internal Audits * Control of Nonconforming Product * Corrective Action * Preventive Action In addition to these, ISO 9001:2000 requires a Quality Policy and Quality Manual (which may or may not include the above documents). Copyright 2008 - France BtoB from Wikipédia
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