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Drivers of knowledge management | ||
There are a number of 'drivers', or motivations, leading to organizations undertaking a knowledge management program. Perhaps first among these is to gain the competitive advantage that comes with improved or faster learning and new knowledge creation. Knowledge management programs may lead to greater innovation, better customer experiences, consistency in good practices and knowledge access across a global organization, as well as many other benefits, and knowledge management programs may be driven with these goals in mind. Considerations driving a knowledge management program might include…* making available increased knowledge content in the development and provision of products and services * achieving shorter new product development cycles * facilitating and managing organisational innovation * leverage the expertise of people across the organization * benefiting from 'network effects' as the number of productive connections between employees in the organization increases and the quality of information shared increases * managing the proliferation of data and information in complex business environments and allowing employees to rapidly access useful and relevant knowledge resources and best practice guidelines * facilitate organizational learning * managing intellectual capital and intellectual assets in the workforce (such as the expertise and know-how possessed by key individuals) as individuals retire and new workers are hired * a convincing sales pitch from one of the many consulting firms pushing Knowledge Management as a solution to virtually any business problem, such as loss of market share, declining profits, or employee inefficiency Knowledge management roles and organizational structureKnowledge management activities may be centralised in a Knowledge Management Office, or responsibility for knowledge management may be located in existing departmental functions, such as the Human Resource (to manage intellectual capital) or IT departments (for content management, social computing etc.). Different departments and functions may have a knowledge management function and those functions may not be connected other than informally. Copyright 2008 - France BtoB from Wikipédia
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