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Leadership Character Model



The Leadership Character ModelSM is a prescriptive leadership theory developed by Robert Turknett and Carolyn Turknett of the Turknett Leadership Group. This model was introduced in 2005 in their Decent People, Decent Company: How to Lead with Character in Work and in Life. and teamwork. People who demonstrate respect show unconditional high regard for others, acknowledging their value as human beings, regardless of their behavior. The respect comes through in all situations, even during times of conflict or criticism.


Empathy

Treating everyone in the organization with empathy helps leaders earn trust. Leaders who are empathetic create strong bonds and are seen as less political. A person who demonstrates the core quality of empathy:


 


    * Can understand others’ points of view, including the views of those who are different


    * Shows genuine concern for others


    * Listens with understanding


    * Is respectful even when he or she has nothing to gain from the relationship


Lack of Blame

People who don't blame others are not defensive. They are able to reflect honestly on their own behavior and are willing to admit mistakes. When things go wrong, they don't spend time assigning blame; they spend time fixing the problem. A person who demonstrates the core quality of lack of blame:


 


    * Admits fault when appropriate


    * Does not look for a scapegoat in a crisis


    * Spends time fixing problems, not assigning them" thinking


Humility

Humility is a lack of pomposity and arrogance. It is the recognition that all people are fallible, that we are all combinations of strengths and weaknesses. People who demonstrate humility, as someone has said, "don't think less of themselves; they just think more of others." Arrogance derails more leaders than any other factor. A person with the core quality of humility:


 


    * Listens to others with an open mind


    * Doesn't brag or name drop


    * Clearly sees and admits their own limitations and failings


    * Is not afraid to be vulnerable


Emotional Mastery

People who have developed emotional mastery recognize that, as Epictetus said 2000 years ago, "It's not the facts and events that upset man, but the view he takes of them." For those in positions of formal power, the most important aspect of emotional mastery may be controlling anger. Outbursts of anger have no spot in the workplace, and can quickly destroy a sense of organizational equity and partnership. A person with the core quality of emotional mastery:


 


    * Says what he or she thinks, but never berates others


    * Stays calm even in crisis situations


    * Doesn't let anxiety interfere with public speaking or with other things that need to be done


    * Reflects before reacting and is able to consciously choose an appropriate response

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