Leadership Character Model: Responsibility

Accountability

People who are truly accountable expand their view of organizational responsibility. At all levels, accountable people do what they can to get done what needs to get done, no matter where in the organization they have to go. They NEVER say, "It's not my job." They also hold themselves accountable for making relationships work - they don't say, "Well, I'll go halfway if they will." They take 100% responsibility for making any relationship work. A person with the core quality of accountability:

    * Takes the initiative to get things done

    * Is not afraid to hold others accountable

    * Is willing to cross departmental boundaries to help with a meaningful project

    * Takes personal responsibility for organizational success

Self-Confidence

People who are self-confident feel that they are the equal of others, even when those others are in positions of much greater formal power. People who are self-confident also recognize the value of building the self-confidence of others and won't be threatened by doing so. Self-confidence in everyone builds a sense of partnership and helps the organization get maximum effort and ideas from everyone. A person with the core quality of self-confidence:

    * Has a self assured bearing

    * Is flexible and willing to change

    * Easily gives others credit

    * Isn't afraid to tell the truth

Courage

People with courage are assertive and willing to take risks. They ask forgiveness rather than permission, and are willing to try even though they might fail. They are willing to risk conflict to have their ideas heard, balancing that with the respect that makes constructive conflict possible. A person with the core quality of courage:

    * Champions new or unpopular ideas

    * Talks to others, not about others, when there is a problem

    * Accepts feedback and really hears what others say

    * Takes the ball and runs with it, even when there are obstacles

Focus on the whole

People who focus on the whole think in terms of the good for the entire organization, not in terms of what's good for them, their team or their department. They can see interdependencies and can see beyond what is immediately observable. They have an understanding of and enthusiasm for the business and an understanding of their industry. For example, if working on a software project, they consider the implications of the whole project and commit to an outcome that works for the customer rather than focusing on just their piece of the project. A person who demonstrates the core quality of focusing on the whole:

    * Realizes that they represent their company to customers

    * Sees how the work in their area affects the entire project and the entire organization

    * Gathers information from all stakeholders when making decisions

    * Shares information throughout the company and understands the value of a knowledgeable workforce

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